Refund and returns policy
New subscriptions only: request help within seven days from purchase. The window begins when you buy, not when you activate the service. Support checks and the exclusions below apply. This is the owner-approved summary of the IPTV Services commercial policy, not an unconditional money-back promise.
Who is eligible?
The policy applies to a new IPTV Services subscription purchased through the shared checkout. Contact support within seven days of purchase and allow the team an opportunity to investigate and help before a refund request is reviewed. One refund per customer is permitted. Renewals and upgrades are excluded.
Contact support first
Send your order reference, purchase date, device and player, the exact error or problem and the checks you have already tried. This helps the team identify the purchase and investigate the issue. Do not send card numbers, passwords or a full playlist URL in the message.
You can also use the live chat. IPTV Services handles the purchase, support investigation and refund decision.
What is excluded?
- Renewal and upgrade purchases.
- Customer-side internet connection problems.
- ISP restrictions, blocking or other customer-network issues.
- Inability to configure your device or third-party player.
- Occasional buffering or minor channel downtime.
The support-first requirement and one-refund-per-customer limit also apply. A request is reviewed against the policy; sending one does not guarantee approval.
How approved refunds are returned
An approved refund returns to the original payment method. Processing is normally 3–5 business days. The bank or payment provider may affect when the credit appears on your statement; ask support about the transaction if you need an update.
Digital access and returns
The purchase is a digital subscription. There is no parcel or physical product to send back. Follow support’s instructions concerning the account once a refund decision has been made. Third-party player licences and fees are separate purchases handled by their own sellers.
Check before purchasing
Use the local 24-hour trial request, where available, to check your device, player and important programmes before committing to a paid term. Preparing the trial request does not activate access; support confirms availability. Check programme rights as well as playback, and read the terms before paying.
Full seller policy
Read the complete IPTV Services refund policy and seller terms. Ask for clarification before purchase if a condition is unclear. This summary does not remove any applicable statutory consumer rights.